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Customer Service Representatives - 43-4051.00 O*NET-SOC Description Interact with customers to provide basic or scripted information in response to routine inquiries about products and services.
National Occupational Classification (NOC) 2016 Version 1.0 - This unit group includes customer and information services representatives who answer enquiries and provide information regarding an establishment's goods, services and policies and who provide customer services such as receiving payments and processing requests for services.
Candidates only received an invitation if they had a score of 57 and above, and work experience in the national occupational codes (NOC) below: NOC 20012 - Computer and information systems managers; NOC 21211 - Data Scientists; NOC 21223 - Database analysts and data administrators; NOC 21230 - Computer systems developers and programmers
Summary Financial Customer Service Representative in Canada. Find key facts and figures about working as a financial customer service representative. The following information is applicable to all Customer services representatives - financial institutions (NOC 64400).
Connect workers to the codes they need. The O*NET Code Connector helps workforce professionals determine the correct O*NET-SOC codes for job orders, job applicants, and UI claimants. Key items from the O*NET Database are displayed so that workforce personnel can quickly find the matching code for a job order. Provide world class customer service when handling incoming calls. Listen to customers, analyze their needs and offer adapted solutions. Promote Rogers products and services. Take appropriate action to efficiently resolve issues. Identify customers need for additional Rogers's products and services. Take accountability to solve issues from 6 - Sales and service occupations; 64 - Sales representatives and salespersons - wholesale and retail trade; 642 - Retail salespersons; 6421 - Retail salespersons. Retail salespersons sell, rent or lease a range of technical and non-technical goods and services directly to consumers.National Occupational Classification (NOC) 2011 - Advertising, marketing and public relations managers plan, organize, direct, control and evaluate the activities of establishments and departments involved in commercial, industrial and e-business advertising, marketing and public relations. They are employed by commercial and industrial
Respond to enquiries and emergencies. Investigate complaints and update accounts. Customer service representatives in insurance, telecommunication, utility and similar companies. Explain the type and cost of services offered. Order services. Provide information about claims or accounts. Update accounts, initiate billing and process claim
Due to the nature of INOC’s 24x7 support business, the Customer Service Representative must be present in the Network Operations Center (NOC) at all times during the work shift. INOC’s Service Desk is comprised of Help Desk, Call Desk and Scheduled Maintenance activities.
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